International
Twitter Customer Service Of Top 100 Global Brands, December 2012 [CHART]
The world’s top 100 brands are almost universally using Twitter, although far fewer are actively engaging in customer service over the platform.
Read MoreMillennials & Branded Entertainment, December 2012 [CHART]
4 in 10 Millennials from around the world want brands to allow them to influence their products (co-creation).
Read MoreMillennials & Customer Experience Feedback, December 2012 [CHART]
67% of American Millennials believe it’s their responsibility to share feedback with companies after a good or bad brand experience.
Read MoreLinkedIn Facts & Figures [INFOGRAPHIC]
This infographic by Website-Monitoring.com compiles the numbers driving LinkedIn’s success.
Read MoreOnline vs. In-Store Price Perceptions, November 2012 [CHART]
Some 46% of US consumers aged 20-40 believe that in-store prices are higher than those available online, while another 23% think prices are about the same.
Read MoreHow Internet Users Feel About Marketing At Social Media Sites, September 2012 [CHART]
The annoyance rate of consumers who saw ads from brands they followed was 11%.
Read MoreSocial Media Sites Used By Marketers vs. Everyone Else, September 2012 [CHART]
Marketers need to make sure they are not overcommitting to social channels & that their actions on social media are aligned with consumer preferences.
Read MoreBring Your Own Device [INFOGRAPHIC]
This infographic examines bring your own device behavior based on a global survey by Ovum.
Read MoreMobile Customer Support, 2012 [CHART]
38% of companies surveyed worldwide in 2012 offered customer service through the mobile channel.
Read MoreGlobal Tablet Shipments By OS, 2011-2016 [CHART]
IDC forecasted iOS devices to make up 61% of tablet shipments in 2013. Android will make up about 33%, with Windows squeaking by with 6%.
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